Handling difficult conversations

Clear agreements are not a straitjacket, but a catalyst for trust, ownership and results.
In this practical training course, you will learn how to overcome excuses, assumptions and evasive behaviour — without creating a culture of excessive control.
You will build a working culture characterised by discipline, autonomy and action-oriented collaboration. 

A high-performing executive committee does more than make decisions: it creates alignment, clarity and impact across the organization.
This immersive program helps leaders strengthen governance, improve strategic decision-making and build an effective collaborative dynamic.
Participants leave with practical tools to turn their executive committee into a true driver of performance and transformation.

Asserting yourself without being aggressive or avoiding the issue is a key skill for collaborating effectively and reducing tension.

This training course teaches you how to stand up for your ideas, set boundaries and say ‘no’ with confidence and respect.

You will develop a clear, constructive communication style suited to demanding professional situations.

Leadership involves setting boundaries, making decisions and delivering messages that are sometimes unpopular.

This training enables leaders to boost their assertiveness without veering into authoritarianism or avoidance.

You’ll gain clarity, credibility and confidence in your relationships with your teams.

This intensive two-day course equips managers and HR professionals with the skills to communicate and negotiate effectively with trade unions.
You will learn to understand and apply the logic, strategy and rules of social dialogue to prevent or defuse conflicts.
A practical training course that promotes social harmony, trust and effectiveness in the workplace.

Good recruitment relies less on intuition than on the quality of your reasoning and decision-making process.
This training teaches you how to structure predictive, fair interviews focused on future contribution.
You make recruitment decisions you can stand behind and durably reduce hiring mistakes.

Absenteeism is a major human, organisational and legal challenge for businesses.
This training course enables managers to understand the legal framework surrounding absenteeism and to conduct structured, fair and effective interviews.
It combines legal expertise with managerial tools to turn absenteeism into a means of fostering accountability and dialogue.

Diversity is not just a box to tick, but a strategic driver of performance and innovation. 

This training course helps you turn cultural, cognitive and behavioural differences into sustainable collective strengths. 

Embrace an inclusive leadership style that can bring out talent, counteract bias and create an environment where everyone contributes fully.

Most change initiatives fail for human, not technical, reasons.
This training enables managers and leaders to understand, structure and lead change in a realistic and engaging way.
You learn how to turn resistance into a lever for buy-in and to embed transformations sustainably in your organisation.

In a complex and ever-changing environment, sustainable performance depends on employees who are able to take the initiative and take responsibility.

This training helps managers move away from a control-based management style towards a leadership approach founded on trust, clarity and autonomy.

You’ll leave with practical tools to develop teams that are committed, responsible and results-oriented.

Matrix organisations have become the norm in complex, cross-functional environments.
Leading without direct line authority requires an approach based on influence, clarity and a heightened sense of responsibility.
This training course provides you with the tools and mindset needed to turn matrix complexity into a driver of collective performance.

This intensive training, run with a professional actor, helps frontline managers exercise clear, credible and mobilising leadership with teams of operational staff.
It provides concrete tools to communicate directly, delegate effectively, manage tensions and sustain motivation in demanding contexts.
Two highly practical days to strengthen fair authority, team cohesion and operational results.

Managing experts requires astute leadership that can inspire independent, talented – and sometimes stubborn – professionals.
This training course teaches you how to focus on outcomes rather than processes, how to motivate without micromanaging, and how to build a relationship of trust with highly qualified specialists.
You’ll leave with practical tools to inspire, empower and sustainably engage your knowledge workers.

So-called ‘generational’ tensions are not an age-related issue, but rather a sign of a world of work undergoing profound change. 

This training course helps managers to understand these tensions and adapt their approach to create a clear, consistent and inspiring framework. 

A transformative day designed to help you move away from judgement towards clear, transparent and effective leadership.

As your team grows, your direct influence diminishes — unless you change your approach.
This training teaches you to lead through systems, rituals and a strong culture, rather than through constant presence.
You’ll develop a scalable leadership style that enables your organisation to perform effectively, even without you.

This immersive training helps managers face demotivated or demotivating staff without avoidance, and without unnecessary harshness.

Participants learn to identify unproductive behaviour, confront it fairly and rebuild engagement.

Two highly practical days, supported by a professional actor, to restore energy, accountability and team performance.

You notice problematic behaviour, but the difficult conversation keeps getting put off.

This training course teaches you how to address issues clearly, courageously and respectfully, without damaging the relationship.

You’ll develop the right instincts to turn tensions into productive conversations and foster a culture of accountability within your team.

This training helps managers turn the performance review into a genuine lever for performance, engagement and development.

It provides a structured method to assess fairly, give useful feedback and set motivating objectives.

A practical, hands-on day for conducting professional, calm and forward-looking conversations.

In a demanding, hybrid working environment, excessive control stifles initiative and undermines motivation.
This training helps managers to foster lasting engagement without resorting to pressure or micromanagement.
A practical approach to shifting the focus from **duty** to **desire**, and achieving results that stand the test of time.

Negotiation is not about getting a ‘yes’, but about managing the ‘no’ and the path towards an agreement.

This training course develops a strategic, clear-headed and people-focused approach to negotiation, grounded in the reality of power dynamics.

You will learn how to prepare for, conduct and conclude effective negotiations, whilst recognising and countering deviant tactics.

Why do some leaders make better decisions under pressure, build more trust, and inspire their teams more effectively?
Neuroscience now provides concrete answers about how the brain functions in relation to stress, emotions, and decision-making.
This training enables leaders to understand these mechanisms and use brain science to enhance their leadership, energy, and impact.

Complaining provides temporary relief, but it can paralyse teams in the long term if no clear framework is established. 

This training course helps managers turn recurring complaints into actionable insights and clearly defined responsibilities. 

A practical one-day session designed to break the cycle of complaining, strengthen cooperation and restore collective effectiveness.

In demanding and high-pressure environments, sustainable performance depends not only on skills, but on energy management.
This program helps leaders strengthen resilience, focus and balance in order to perform at a high level without burning out.
Inspired by the Corporate Athlete model, it provides practical tools to optimize physical, emotional, mental and motivational energy.

This immersive training equips participants to identify, understand and act on toxic behaviour at work.

They develop concrete reflexes to protect themselves, intervene assertively and activate collective intelligence.

A pragmatic approach to embedding a lasting climate of psychological safety and shared responsibility.

Delegating isn't about "getting others to do it" — it's about developing people while strengthening collective effectiveness.
This training teaches you how to delegate tasks, missions and projects with clarity, trust and method.
You save time, grow your team and embed a sustainable, empowering management style.

In a professional environment where interests diverge and hierarchical authority is no longer enough, the ability to handle conflict effectively becomes a key skill. 

This training course teaches you how to address issues appropriately, negotiate effectively and exert influence without damaging relationships. 

An intensive, highly practical one-day course designed to turn tensions and deadlocks into solid, lasting agreements.

Persuading isn't about force or manipulation — it's about a fine-tuned understanding of human dynamics.
This training enables you to master the psychological, emotional and structural levers of persuasion.
You strengthen your impact, your credibility and your ability to win buy-in in key professional situations.